At The Yarn Haven, we’re as committed to your satisfaction as you are to your craft. Just like selecting the perfect fiber for your project, we’ve carefully designed our shipping and returns policies to support your creative journey.
Shipping Information
Processing Time: 1-2 business days after order confirmation
Shipping Options:
- Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
- Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)
Note: We currently ship worldwide except to parts of Asia and certain remote locations.
Our Return Promise
We understand that sometimes a tool or material doesn’t quite meet your creative needs. That’s why we offer a 15-day return window from the date of delivery for most items in their original condition.
Items That Cannot Be Returned
For the safety and quality of our products, we cannot accept returns on:
- Floss (due to hygiene reasons)
- Opened books and magazines
- Electric spinning wheels (due to complex mechanisms)
- Custom-ordered castle spinning wheels
- Personalized or made-to-order items
- Tools showing signs of use (including hand spindles with wear marks)
How to Return an Item
- Contact Us: Email [email protected] within 15 days of delivery with your order number
- Wait for Approval: Our fiber-friendly team will respond within 1 business day with return instructions
- Package Carefully: Return items in original packaging with all accessories
- Ship Back: Use a trackable shipping method to: The Yarn Haven Returns
2795 Clearview Drive
Denver, CO 80014
Exchange Process
For exchanges (subject to availability):
- Follow the same steps as returns
- Include a note specifying your desired replacement item
- We’ll ship your new item once we receive the return (additional shipping charges may apply)
Refund Information
Once we receive and inspect your return:
- Processing Time: 3-5 business days
- Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Non-refundable unless the return is due to our error
For international customers: Refunds will be processed in USD and may take 1-2 billing cycles to appear on your statement.
Damaged or Incorrect Items
If you receive a damaged item or incorrect product (we’re only human, though we try to be as precise as a well-tuned spinning wheel!):
- Contact us within 3 days of delivery
- Include photos of the damaged item or incorrect product
- We’ll arrange a replacement or refund immediately
Return Request Template
Use this template to request a return or exchange:
Subject: Return Request for Order #[Your Order Number]
Dear Yarn Haven Team,
I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].
Item(s) to return: [Product Name] [Quantity] [Reason for return]
For exchanges, I would like: [Desired Replacement Product]
Please let me know the next steps at your earliest convenience.
Best regards,
[Your Full Name]
[Your Email Address]
“Supporting your creative journey from first inspiration to finished masterpiece—with satisfaction guaranteed at every stitch.”